Refund policy

As I want you to be satisfied with your new pottery piece I happy to accept returns, exchanges and cancellations. However I am a small, independent business and therefore ask that you consider before placing an order. 

• If you receive your pottery and are not 100% happy with them, please contact me within 48 hours of delivery and I will send you instructions on how to ship the items back to me. I will then issue you a full refund once we receive the pieces in its original condition. However if you do not like your pottery, the return shipping charges are on you.

• Dispatch items back within 7 working days.

• Request a cancellation as soon as possible. If I have items in stock sometimes I ship orders the same day.

Unfortunately unless an item arrive damaged or defective, I can't accept returns for custom or personalised order.

Unless you’re returning or exchanging an item that arrived defective or damaged, you will be responsible for shipping costs. Please note that it’s your responsibility to ensure that fragile items are returned to us intact. We are unable to exchange items that are returned to us in anything less than like-new condition, so if the item is damaged in transit, you won’t receive a refund. Bring your return to a trusted shipper to pack the items if you're worried about your packaging skills.

Once your item arrives please check for damages to the item and the packaging immediately, if something is broken please send me a picture within 48h to get a full refund. Unfortunately I can not take responsibility for any later damages.

Please connect us at:

hello@alpstudio.art